Customer Support

Customer Support

Position: Full-Time

We are looking for a talented and hardworking Technical Support agent to join our Remote Support team.

Customer Support

Position: Full-Time

We are looking for a talented and hardworking Technical Support agent to join our Remote Support team.
Position is CLOSED

Additional Information

Position: Full-Time
Valid until: July 31, 2020

Requirements

College Graduate
3 years Customer Service
Qualifications: N/A

Main Responsibiliy

Answer support tickets – You will be responsible for replying to support tickets via email or chat

Required Skills

CSR | TSR | Chat | Email

Work Hours

9 Hours
Rate in USD
Min: 13
Max: 15
“Position is CLOSED”

Additional Information

Position: Full-Time
Valid until: July 31, 2020

Requirements

College Graduate
3 years Customer Service
Qualifications: N/A

Main Responsibiliy

Answer support tickets – You will be responsible for replying to support tickets via email or chat

Required Skills

CSR | TSR | Chat | Email

Work Hours

9 Hours

Rate

Min: 13
Max: 15
USD
USD
Paid Hourly

About The Position

We’re a growing start-up company that is changing the internet by providing people around the world the best tools to build amazing websites. We have over 5 million active websites and a world-wide community that loves our product. In order to keep growing, we are looking for a talented and hardworking Technical Support agent to join our Remote Support team. As a Technical Support Agent, you’ll join a high-energy working environment and will enable our growth by providing excellent support to all users.

Responsibilities

  • Answer support tickets – You will be responsible for replying to support tickets via email or chat.
  • Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance.
  • Solve customer problems – Answer a variety of product-related questions through our support desk, in a professional, empathetic and courteous way.
  • Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users.
  • Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying customers.

Requirements

  • Superb level of English.
  • At least 2 years of experience in a technical support role.
  • Substantial experience with WordPress, and knowledge using plugins.
  • Knowledge of CSS & HTML.
  • Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel).
  • Exceptional courtesy and overall a “people’s person”.
  • jQuery, PHP and other coding knowledge.
  • Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development – Advantage.
  • Experience with Elementor – Advantage.
  • CV in English only!
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